As part of our service contract, Coviello Computer Services will act as your virtual help desk, answering queries and solving problems from computer operators at your site. We will also connect to your desktops using either RWW, RDP, Cloudberry Remote or other remote access applications in order to either correct errors or demonstrate to your operator how to correct the problem or carry out a task that they are unfamiliar with.
We attempt to offer an out of hours service to all of our existing customers. We appreciate that small businesses have to work at all hours, and have tailored our business to try and help. Consequently, the phone lines are normally manned late into the evenings, at weekends and on Bank Holidays.